Policies

MAKING A RETURN

We want you to be completely satisfied with your Kate Sands Beachwear order. Thus, we will accept your return of product in original condition, with all tags attached within 14 days of purchase. Your refund will be in the same form as the original purchase. All items marked FINAL SALE cannot be exchanged or returned. 

Returns and exchanges will only be accepted with a completed RMA (Return Merchandise Authorization) form. To request an RMA form and return shipping label, please send an email to hello@katesandsbeachwear.com with the following information:

  • Name
  • Order Number
  • List of items you wish to return
  • Reason(s) for return 

The RMA form and return shipping label will be emailed to you.

Securely pack and seal the return merchandise in its original shipping box. Upon receipt of your returned goods, your refund will be processed within 7 business days. Shipping charges are non-refundable. Please note that your banking institution may require additional days to process and post the refund to your account once they have received the information from Kate Sands Beachwear.  

Kate Sands Beachwear reserves the right to deny refund if the returned merchandise does not meet the return policy requirements. 

 

MAKING AN EXCHANGE

At this time, we can only process an exchange of merchandise for the same style in a different color or size. If you wish to exchange your merchandise for a new style, please follow our return guidelines and place a new order.

We will accept an exchange of product within 14 days of purchase. All items must be in original condition, with all tags attached. All items marked FINAL SALE cannot be exchanged or returned. 

Exchanges will only be accepted with a completed RMA (Return Merchandise Authorization) form. Please request an RMA and return shipping label by sending an email to hello@katesandsbeachwear.com with the following information:

  • Name
  • Order number
  • Reason for your exchange
  • List of items you wish to return
  • List of items you wish to receive in exchange

The RMA form and return shipping label will be emailed to you. Securely pack and seal the return merchandise in its original shipping box. Upon receipt of your returned goods, your exchange will be processed within 48 hours. 

If an item is unavailable, you will be notified via e-mail, and a refund will be processed within 7 business days. Shipping charges are non-refundable. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.  

Kate Sands Beachwear reserves the right to refuse the return of any visibly worn or mishandled garments. 

If you wish to process an exchange using an express shipping method, please mark your email as URGENT. 

 

For additional questions, please contact hello@katesandsbeachwear.com